Sign in to Texts

Use your existing Poolside Registers staff username and password.

Username Password

STAFF ACCESS

Set up or reset password

A six-digit code goes only to the mobile registered for your staff account. If a Manager already sent you a code, enter it below without requesting another.

Username Verification code

New password Confirm password

Use 12–72 characters and at least three of: lowercase, uppercase, numbers and symbols. Do not include your username.

INBOX

Conversations

Search number

Select a conversation

Select a conversation firstReply

Estimated 0 joined SMS parts

Handling and notes

Assigned handler

Internal note · not sent

Activity

Ask a colleague to check

A queued text is not confirmed delivered. Check the phone/outbox state after sending; never retry an uncertain result blindly.

My To-do

New text

Choose a customer or enter a UK mobile number, then press Enter to add it. Each recipient gets a separate text after you review the full list.

Find an existing customer

Add recipient · UK mobile number

Message

Estimated 0 joined SMS parts

Review before queuing

Check every recipient and the wording. Each recipient gets a separate SMS request; “queued” is not delivery confirmation.

Automatic replies

Manager/Admin only. Both switches are off by default. If both apply, the out-of-hours wording wins and only one acknowledgement is queued. Messages during an active conversation stay quiet for the chosen interval. These controls use Europe/London time, even when the desktop is closed.

Acknowledge at any timeAny-time wording Use a different reply outside staffed hoursOut-of-hours wording

Staffed days · Europe/London Mon Tue Wed Thu Fri Sat Sun

Staffed from Staffed until Conversation quiet period (hours)