:root{font-family:Inter,"Segoe UI",Arial,sans-serif;color:#173247;background:#eaf1f5;font-size:14px}*{box-sizing:border-box}body{margin:0}.topbar{height:66px;background:#083b58;color:#fff;display:flex;align-items:center;gap:12px;padding:0 22px}.brand{display:flex;flex-direction:column;gap:3px}.brand strong{font-size:16px}.brand span{font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:#bcd9e4}.topbar-spacer{flex:1}.topbar button,.sidebar-heading button{border:1px solid #a6dbe7;background:#145a76;color:#fff;border-radius:8px;padding:8px 11px;cursor:pointer}.topbar button:hover,.sidebar-heading button:hover{background:#0f7893}button,input{font:inherit}.login-view{min-height:calc(100dvh - 66px);display:grid;place-items:center;padding:20px}.login-card{width:min(390px,100%);background:#fff;border:1px solid #d9e6ec;border-radius:16px;padding:28px;box-shadow:0 12px 35px #15364e18}.eyebrow{color:#568199;font-size:10px;letter-spacing:.15em;font-weight:800;margin:0 0 6px}.login-card h1{margin:0 0 8px;font-size:23px}.login-card p{color:#648092;font-size:12px;line-height:1.5}.login-card label{display:block;font-weight:700;margin:16px 0 6px}.login-card input{width:100%;border:1px solid #cbdde5;border-radius:8px;padding:10px}.login-card button{margin-top:22px;width:100%;border:0;border-radius:8px;background:#0b718d;color:#fff;padding:11px;font-weight:800;cursor:pointer}.login-card #loginStatus{color:#a83729;min-height:1em}.workspace{height:calc(100dvh - 66px);display:grid;grid-template-columns:minmax(290px,340px) minmax(400px,1fr);background:#fff}.workspace[hidden],.login-view[hidden],button[hidden]{display:none}.sidebar{display:flex;flex-direction:column;min-height:0;border-right:1px solid #d8e4ea;background:#fbfdfe}.sidebar-heading{display:flex;justify-content:space-between;align-items:center;padding:24px 18px 12px}.sidebar-heading h1{font-size:20px;margin:0}.search-label{position:absolute;clip:rect(0,0,0,0);height:1px;width:1px;overflow:hidden}.sidebar input{margin:0 18px 12px;width:calc(100% - 36px);border:1px solid #d9e5eb;border-radius:9px;padding:10px}.filters{display:flex;gap:5px;padding:0 18px 11px}.filters button{border:0;border-radius:7px;background:transparent;color:#607b8d;padding:8px;cursor:pointer;font-size:12px;font-weight:700}.filters button.active{background:#dff1f4;color:#075a74}.inbox-status{color:#668393;font-size:11px;padding:8px 18px;margin:0;border-top:1px solid #e5edf1}.conversation-list{overflow:auto;min-height:0;flex:1}.conversation-item{display:block;width:100%;text-align:left;background:none;border:0;border-bottom:1px solid #edf2f4;padding:14px 18px;cursor:pointer;color:#173247}.conversation-item:hover,.conversation-item.selected{background:#e6f4f6}.conversation-item.selected{box-shadow:inset 3px 0 #0888a5}.conversation-item strong{display:block;font-size:13px}.conversation-item span{display:block;color:#698292;font-size:11px;margin-top:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-item .needs{color:#a85220;font-weight:700}.thread{display:flex;flex-direction:column;min-height:0;background:#f6fafb}.thread-heading{height:77px;display:flex;align-items:center;gap:12px;padding:0 23px;background:#fff;border-bottom:1px solid #dce7ed}.thread-heading h2{font-size:17px;margin:0 0 3px}.thread-heading p{font-size:11px;color:#6e8999;margin:0}.thread-heading #backButton{display:none;border:0;background:none;color:#22576f;font-size:22px}.thread-messages{padding:25px max(24px,8%);overflow:auto;flex:1}.message-row{display:flex;margin:15px 0}.message-row.outgoing{justify-content:flex-end}.bubble{max-width:min(76%,600px);background:#fff;border:1px solid #e0e9ed;border-radius:15px 15px 15px 4px;padding:12px 15px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere}.outgoing .bubble{background:#d7eff3;border-color:#c9e7ec;border-radius:15px 15px 4px 15px}.bubble small{display:block;color:#718c9c;font-size:10px;margin-top:8px}.empty{color:#7895a4;text-align:center;margin:15vh auto}.read-only-note{background:#fff7df;color:#875b00;border-top:1px solid #f3dfa2;margin:0;padding:12px 20px;font-size:12px}@media(max-width:650px){.workspace{display:block}.sidebar,.thread{height:calc(100dvh - 66px)}.thread{display:none}.workspace.show-thread .sidebar{display:none}.workspace.show-thread .thread{display:flex}.thread-heading #backButton{display:block}.thread-messages{padding:14px}.bubble{max-width:90%}}
.tag-panel{max-height:33vh;overflow:auto;background:#fff;border-top:1px solid #dce7ed;padding:12px 20px}
.tag-panel[hidden]{display:none}.tag-panel h3{font-size:12px;margin:0 0 9px;color:#416d80}.tag-card{border:1px solid #e3d9bb;background:#fffaed;border-radius:8px;padding:9px;margin:7px 0;font-size:12px}.tag-card.resolved{background:#f3f8f7;border-color:#d6e8e2}.tag-card strong,.tag-card small{display:block}.tag-card small{color:#678393;margin-top:4px}.tag-card p{margin:7px 0;white-space:pre-wrap}.tag-card textarea,.tag-compose textarea{width:100%;resize:vertical;border:1px solid #cbdde5;border-radius:7px;padding:8px;font:inherit}.tag-card button,.tag-compose button{border:0;border-radius:7px;background:#0b718d;color:#fff;padding:7px 10px;margin:7px 6px 0 0;font-weight:700;cursor:pointer}.tag-compose{display:flex;gap:7px;align-items:flex-start;margin-top:10px}.tag-compose select{max-width:170px;border:1px solid #cbdde5;border-radius:7px;padding:8px}.tag-compose button{margin:0;white-space:nowrap}.tag-panel #tagStatus{font-size:11px;color:#8a5b0a;margin:8px 0 0}
.topbar #todoButton span{background:#f7d782;color:#4d390d;border-radius:20px;padding:2px 5px;margin-left:4px}dialog{width:min(560px,calc(100vw - 24px));max-height:calc(100dvh - 32px);border:0;border-radius:14px;padding:0;box-shadow:0 20px 60px #092c4b48;color:#173247}dialog::backdrop{background:#0b2f46a8}dialog header{display:flex;justify-content:space-between;align-items:center;padding:15px 18px;border-bottom:1px solid #e4edf1}dialog h2{font-size:19px;margin:0}dialog header button{border:0;background:none;color:#36647b;font-size:24px;cursor:pointer}#todoItems{padding:16px;overflow:auto;max-height:65vh}.todo-item{display:block;width:100%;text-align:left;border:1px solid #e8d4a0;background:#fffaea;border-radius:8px;padding:12px;margin-bottom:8px;cursor:pointer;color:#173247}.todo-item:hover{background:#fff1c7}.todo-item strong,.todo-item span,.todo-item small{display:block;margin:3px 0}.todo-item small{color:#678393}
@media(max-width:800px){.tag-compose{flex-wrap:wrap}.tag-compose textarea{flex-basis:100%}}
.composer{background:#fff;border-top:1px solid #dce7ed;padding:12px 20px}.composer strong,.composer label{display:block}.composer strong{font-size:12px;color:#22576f;margin-bottom:7px}.composer label{font-size:11px;font-weight:700;color:#668393;margin-bottom:5px}.composer textarea,.dialog-body textarea,.dialog-body input{width:100%;border:1px solid #cbdde5;border-radius:8px;padding:9px;font:inherit;color:#173247}.composer>div{display:flex;justify-content:space-between;align-items:center;margin-top:7px}.composer span,.composer p{font-size:11px;color:#718c9c}.composer button,.dialog-body button{border:0;border-radius:8px;background:#0b718d;color:#fff;padding:9px 13px;font-weight:800;cursor:pointer}.composer button:disabled,.dialog-body button:disabled{opacity:.5;cursor:not-allowed}.dialog-body{padding:18px}.dialog-body p{font-size:12px;color:#587588;line-height:1.5}.dialog-body label{display:block;font-size:12px;font-weight:700;margin:15px 0 6px}.dialog-body pre{white-space:pre-wrap;overflow-wrap:anywhere;background:#f5fafb;border:1px solid #dcebef;border-radius:9px;padding:13px;font:inherit;max-height:34vh;overflow:auto}.dialog-body strong{display:block;color:#0b5975}.dialog-body #newStatus,.dialog-body #reviewStatus,.composer #replyStatus{color:#a14527;min-height:1em}.dialog-body button{margin-top:9px}
@media(max-height:850px){.tag-panel{max-height:23vh}.composer{padding:8px 18px}.composer textarea{max-height:80px}}
.auto-reply-form{max-height:calc(100dvh - 100px);overflow:auto}.auto-reply-form .check-label{display:flex;align-items:center;gap:8px;font-weight:800;margin-top:18px}.auto-reply-form .check-label input{width:auto}.auto-reply-form fieldset{border:1px solid #dcebef;border-radius:8px;margin:17px 0 0;padding:10px}.auto-reply-form legend{font-size:12px;font-weight:700}.auto-reply-form fieldset label{display:inline-flex;align-items:center;gap:4px;margin:4px 8px 4px 0}.auto-reply-form fieldset input{width:auto}.auto-reply-form .time-row{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.auto-reply-form .time-row input{width:100%;border:1px solid #cbdde5;border-radius:8px;padding:8px}.auto-reply-form #autoReplyStatus{color:#a14527;min-height:1em}@media(max-width:520px){.auto-reply-form .time-row{grid-template-columns:1fr}}
.handling-panel{background:#fff;border-top:1px solid #dce7ed}.handling-panel[hidden]{display:none}.handling-panel summary{cursor:pointer;padding:10px 20px;color:#285b73;font-weight:800;font-size:12px}.handling-panel[open]{max-height:38vh;overflow:auto}.handling-body{padding:0 20px 12px;font-size:12px}.handling-body label{display:block;margin:10px 0 5px;font-weight:700}.handling-body select,.handling-body textarea{width:100%;border:1px solid #cbdde5;border-radius:7px;padding:8px;font:inherit}.handling-body button{border:0;border-radius:7px;background:#0b718d;color:#fff;padding:8px 10px;margin-top:6px;font-weight:700;cursor:pointer}.handling-actions{display:flex;flex-wrap:wrap;gap:7px;margin-top:8px}.handling-actions button{background:#376779}.handling-body #handlingSummary,.handling-body #handlingStatus{color:#668393}.handling-history-item{border-top:1px solid #e4edf1;padding:6px 0;white-space:pre-wrap}
.contact-search-row{display:flex;gap:8px}.contact-search-row input{flex:1;min-width:0}.contact-search-row button{margin:0}.contact-results{max-height:190px;overflow:auto;border:1px solid #dcebef;border-radius:8px}.contact-results:empty{display:none}.contact-results button{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid #e5edf1;border-radius:0;background:#fff;color:#173247;margin:0;padding:9px 10px;font-weight:400}.contact-results button:hover{background:#e6f4f6}.contact-results strong,.contact-results small{display:block}.contact-results small{color:#698292;font-size:11px;margin-top:3px}.dialog-body #directoryStatus{color:#a14527}
.recipient-list{display:flex;flex-wrap:wrap;gap:7px;margin-top:10px}.recipient-list:empty{display:none}.recipient-chip{display:flex;align-items:center;gap:7px;max-width:100%;background:#e6f4f6;border:1px solid #badde4;border-radius:8px;padding:5px 6px 5px 9px;font-size:12px}.recipient-chip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.recipient-chip button{margin:0;padding:2px 7px;background:#fff;color:#9b3a2a;border:1px solid #d9b5ad}.review-recipient-list{max-height:150px;overflow:auto;border:1px solid #dcebef;border-radius:8px;margin:8px 0}.review-recipient-list[hidden]{display:none}.review-recipient-list div{padding:7px 9px;border-bottom:1px solid #e5edf1;font-size:12px}.review-recipient-list div:last-child{border-bottom:0}
.internal-note{width:min(76%,600px);margin:14px auto;padding:12px 15px;border:2px solid #c38a25;border-radius:10px;background:#fff3d5;color:#533914;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.5}.internal-note strong{display:block;font-size:11px;letter-spacing:.04em;margin-bottom:7px}.internal-note small{display:block;color:#785c32;font-size:10px;margin-top:8px}.handling-body label[for="noteBody"]{padding:9px 10px;border:2px solid #c38a25;border-bottom:0;border-radius:8px 8px 0 0;background:#fff3d5;color:#533914}.handling-body #noteBody{border:2px solid #c38a25;border-radius:0 0 8px 8px;background:#fffaf0}.handling-body #saveNote{background:#825519}.composer label[for="replyBody"]{color:#075a74;font-weight:800}.composer #replyBody{border:2px solid #0b718d}@media(max-width:650px){.internal-note{width:96%}}
.incoming .bubble{border:2px solid #a8beca;background:#fff;box-shadow:inset 4px 0 #66899b}.outgoing .bubble{border:2px solid #0b718d;background:#caedf3;box-shadow:inset -4px 0 #0b718d}.bubble-direction{display:block;font-size:10px;letter-spacing:.08em;margin-bottom:6px;color:#3b6276}.outgoing .bubble-direction{color:#075a74}.contact-result{display:flex;align-items:stretch;border-bottom:1px solid #e5edf1}.contact-results .contact-result>button:first-child{flex:1;min-width:0;border-bottom:0}.contact-results .contact-result>button:first-child span{display:block;color:#0b718d;font-size:11px;font-weight:800;margin-top:5px}.contact-results .open-conversation{width:auto;min-width:138px;border:0;border-left:1px solid #dcebef;border-radius:0;background:#edf7f9;color:#075a74;font-weight:800;padding:9px 10px}.contact-results .open-conversation:hover{background:#d9f0f4}@media(max-width:520px){.contact-result{flex-direction:column}.contact-results .open-conversation{border-left:0;border-top:1px solid #dcebef;width:100%}}
.thread-tools{display:contents}
.thread-messages{width:min(100%,760px);margin-inline:auto;padding:16px 18px}
.message-row{margin:8px 0}
.bubble{max-width:min(82%,620px)}
.internal-note{width:min(82%,620px);margin:8px auto}
.composer{width:min(100%,760px);margin-inline:auto}
.composer #replyBody{height:clamp(120px,22vh,190px);min-height:120px;max-height:40vh;resize:vertical}
@media(min-width:651px) and (max-width:999px){
  .composer #replyBody{height:clamp(120px,18vh,160px)}
  .handling-panel[open]{max-height:20vh}
  .tag-panel{max-height:14vh}
}
@media(min-width:1000px){
  .thread{display:grid;width:100%;max-width:1500px;grid-template-columns:minmax(0,1fr) minmax(230px,330px);grid-template-rows:77px minmax(0,1fr) auto auto}
  .thread-heading{grid-column:1/-1;grid-row:1}
  .thread-messages{grid-column:1;grid-row:2;min-height:0}
  .composer{grid-column:1;grid-row:3}
  .read-only-note{grid-column:1;grid-row:4}
  .thread-tools{grid-column:2;grid-row:2/5;display:flex;flex-direction:column;min-height:0;overflow:auto;background:#fff;border-left:1px solid #dce7ed}
  .thread-tools>*{flex:0 0 auto}
  .thread-tools .handling-panel[open],.thread-tools .tag-panel{max-height:none;overflow:visible}
  .thread-tools .tag-compose{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start}
  .thread-tools .tag-compose select{grid-column:1;grid-row:1;max-width:none;width:100%}
  .thread-tools .tag-compose textarea{grid-column:1/-1;grid-row:2;min-width:0}
  .thread-tools .tag-compose button{grid-column:2;grid-row:1}
}
@media(min-width:1000px) and (max-width:1299px){
  .thread{grid-template-columns:minmax(0,1fr) 260px}
  .thread-tools .tag-compose{display:flex;flex-direction:column;align-items:stretch}
  .thread-tools .tag-compose button{align-self:flex-start}
}
@media(max-width:650px){.thread-messages{width:100%;padding:14px}.bubble{max-width:90%}.internal-note{width:96%}}
.complete-conversation{display:block;width:calc(100% - 32px);margin:16px;min-height:42px;border:0;border-radius:8px;background:#168047;color:#fff;font-weight:800;cursor:pointer}
.complete-conversation:hover{background:#106739}
.complete-conversation.is-completed{background:#e7f3eb;border:1px solid #168047;color:#11663a}
.complete-conversation[hidden]{display:none}
.topbar .phone-health{display:flex;align-items:center;gap:6px;white-space:nowrap}
.topbar .phone-health[hidden]{display:none}
.phone-health-row{position:relative;font-size:11px}
.phone-health-row summary{display:flex;align-items:center;gap:5px;list-style:none;cursor:pointer;border:1px solid #56839a;border-radius:8px;padding:6px 8px;background:#145a76}
.phone-health-row summary::-webkit-details-marker{display:none}
.phone-health-row summary span:not(.phone-health-light){font-weight:700}
.phone-health-row b{font-size:10px;font-weight:600;color:#d6e6ed}
.phone-health-light{display:inline-block;flex:none;width:10px;height:10px;border-radius:50%;background:#e6b34d;box-shadow:0 0 0 2px #ffffff30}
.phone-health-row[data-state="ok"] .phone-health-light{background:#46ce82}
.phone-health-row[data-state="warning"] .phone-health-light,.phone-health-row[data-state="unknown"] .phone-health-light{background:#e6b34d}
.phone-health-row[data-state="error"] .phone-health-light{background:#f36b61}
.phone-health-row small{position:absolute;top:calc(100% + 6px);left:0;z-index:20;width:max-content;max-width:min(300px,calc(100vw - 20px));white-space:normal;line-height:1.4;color:#173247;background:#fff;border:1px solid #cbdde5;border-radius:8px;box-shadow:0 8px 25px #092c4b30;padding:10px}
@media(max-width:650px){.topbar{gap:6px;padding:0 10px}.phone-health-row summary{padding:5px}.phone-health-row b{display:none}.phone-health-row small{left:auto;right:0}}
.handling-panel{max-height:38vh;overflow:auto}
.handling-heading{margin:0;padding:13px 16px 7px;color:#285b73;font-size:13px}
.handling-body{padding:0 12px 10px}
.handling-group{margin:8px 0;padding:10px 12px;border:1px solid #dce7ed;border-radius:9px;background:#fff}
.handling-group label{margin:0 0 6px}
.handling-group h4{margin:0 0 8px;color:#416d80;font-size:11px;letter-spacing:.05em;text-transform:uppercase}
.handling-group #handlingSummary{margin:0 0 8px;font-size:11px}
.handler-controls{display:flex;align-items:center;gap:7px}
.handler-controls select{flex:1;min-width:0}
.handler-controls button{margin:0;white-space:nowrap}
.note-group{border-color:#e3c47e;background:#fffaf0}
.note-group label[for="noteBody"]{padding:0;border:0;background:none}
.note-group #noteBody{border:1px solid #c38a25;border-radius:7px;background:#fff}
.status-group #handlingStatus:empty{display:none}
.history-group #handlingHistory{max-height:150px;overflow:auto}
.history-group #handlingHistory:empty::before{content:"No activity recorded yet.";color:#718c9c;font-size:11px}
.tag-panel{margin:8px 12px 0;padding:12px;border:1px solid #dce7ed;border-radius:9px}
@media(min-width:651px) and (max-width:999px){.handling-panel{max-height:34vh}}
@media(min-width:1000px){.thread-tools .handling-panel{max-height:none;overflow:visible}}
.conversation-item .conversation-swimmers{display:flex;align-items:baseline;gap:6px;white-space:normal;overflow:visible;line-height:1.4;color:#416d80}
.conversation-item .conversation-identity-detail{white-space:normal;color:#956013}
.conversation-item .identity-badge,.thread-heading .identity-badge{display:inline-flex;align-items:center;vertical-align:middle;border-radius:4px;padding:2px 5px;margin:0;font-size:9px;font-weight:800;letter-spacing:.04em;line-height:1.2;white-space:nowrap}
.identity-badge.adult{background:#e6e8f9;color:#364b85}
.identity-badge.swimmer{background:#d9f2ea;color:#176653}
.identity-badge.unconfirmed{background:#fff0d1;color:#875a10}

/* Texts workspace: equal-height, information-first conversation cards. */
.topbar{background:linear-gradient(105deg,#092f47,#0c526d);box-shadow:0 2px 12px #102f401a}
.workspace{grid-template-columns:clamp(360px,31vw,430px) minmax(0,1fr);background:#f3f7f9}
.sidebar{background:#f5f8fa;border-right:1px solid #dce7ec}
.sidebar-heading{gap:12px;padding:20px 16px 16px}
.sidebar-heading h1{font-size:21px;letter-spacing:-.025em}
.sidebar-heading>div:last-child{display:flex;gap:7px;flex:none}
.sidebar-heading button{background:#fff;border:1px solid #c5dce5;color:#14566d;border-radius:9px;padding:8px 10px;font-size:12px;font-weight:750}
.sidebar-heading #newTextButton{background:#0b6885;border-color:#0b6885;color:#fff}
.sidebar-heading button:hover{background:#e5f2f5}
.sidebar-heading #newTextButton:hover{background:#095772}
.sidebar input{margin:0 16px 13px;width:calc(100% - 32px);border-color:#cbdde5;border-radius:10px;background:#fff;padding:11px 13px}
.sidebar input:focus-visible,.composer textarea:focus-visible{outline:2px solid #1787a5;outline-offset:2px}
.filters{gap:7px;padding:0 16px 13px}
.filters button{border-radius:8px;padding:8px 12px;font-size:12px}
.filters button.active{background:#dceff3;color:#075a74}
.inbox-status{padding:10px 16px;border-top:1px solid #e2ebef;background:#f5f8fa}
.conversation-list{display:flex;flex-direction:column;gap:8px;padding:9px 10px 16px}
.conversation-item{display:flex;flex:none;flex-direction:column;width:100%;height:112px;min-width:0;padding:11px 13px;text-align:left;background:#fff;border:1px solid #dce7ec;border-radius:12px;box-shadow:0 1px 4px #153c5010;transition:background .15s,border-color .15s,box-shadow .15s;color:#173247}
.conversation-item:hover{background:#f4fbfc;border-color:#a9cfda;box-shadow:0 3px 12px #153c5018}
.conversation-item.selected{background:#eaf6f8;border-color:#70b4c6;box-shadow:inset 3px 0 #0b829f,0 2px 9px #153c5014}
.conversation-item:focus-visible{outline:2px solid #0b829f;outline-offset:2px}
.conversation-item .conversation-title{display:block;flex:none;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px;line-height:20px;letter-spacing:-.01em}
.conversation-item .conversation-identity-detail{display:-webkit-box;max-height:31px;margin-top:2px;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:2;white-space:normal;color:#5e7887;font-size:11px;line-height:15px}
.conversation-item .conversation-facts{display:flex;justify-content:space-between;gap:8px;min-width:0;margin-top:auto;color:#607c8c;font-size:11px;line-height:16px}
.conversation-item .conversation-facts span{flex:none;margin:0;color:inherit;font-size:inherit}
.conversation-item .conversation-facts time{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.conversation-item .conversation-meta{display:flex;align-items:center;gap:8px;min-width:0;margin-top:5px;font-size:11px;line-height:17px}
.conversation-item .conversation-state{flex:none;margin:0;padding:1px 7px;border-radius:999px;background:#e7f2ee;color:#27644e;font-size:10px;font-weight:800;line-height:16px}
.conversation-item .conversation-state.needs{background:#fff0dd;color:#9b4f20}
.conversation-item .conversation-handler{min-width:0;margin:0;color:#587486;font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.thread{background:#f2f7f9}
.thread-heading{background:#fff;border-bottom:1px solid #e1eaee;box-shadow:0 1px 5px #173c4f0d}
.thread-heading h2{letter-spacing:-.02em}
.thread-messages{scrollbar-color:#bfd3db transparent}
.incoming .bubble,.outgoing .bubble{border:1px solid #d7e5ea;box-shadow:0 2px 8px #163c5012}
.incoming .bubble{background:#fff;border-radius:15px 15px 15px 5px}
.outgoing .bubble{background:#dff2f5;border-color:#b9dee7;border-radius:15px 15px 5px 15px}
.composer{border-top:1px solid #dce7ed;box-shadow:0 -2px 12px #163c500a}
.composer #replyBody{border:1px solid #9fcad5;border-radius:10px;background:#fcfefe}
.composer button{border-radius:9px}
@media(max-width:820px){
  .workspace{display:block}
  .sidebar,.thread{height:calc(100dvh - 66px)}
  .thread{display:none}
  .workspace.show-thread .sidebar{display:none}
  .workspace.show-thread .thread{display:flex}
  .thread-heading #backButton{display:block}
}

/* Content Hub palette and surfaces. Messaging structure and state remain unchanged. */
:root{
  --cms-navy:#103d48;
  --cms-navy-dark:#0a2b34;
  --cms-teal:#0d7d85;
  --cms-mint:#def3eb;
  --cms-paper:#f5f7f7;
  --cms-line:#dce5e5;
  --cms-ink:#20333b;
  --cms-muted:#60747a;
  color:var(--cms-ink);
  background:var(--cms-paper);
  font-size:15px;
  line-height:1.5;
}
button,summary{transition:background-color .15s,border-color .15s,color .15s,box-shadow .15s}
button:focus-visible,summary:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{
  outline:3px solid #55b8a9;
  outline-offset:2px;
}
.topbar{background:var(--cms-navy);border-bottom:1px solid #315f67;box-shadow:none}
.brand span{color:#c2ddda}
.topbar button{background:#1a5661;border-color:#50818a;border-radius:10px;font-weight:700}
.topbar button:hover{background:#26707a}
.phone-health-row summary{background:#1a5661;border-color:#50818a;border-radius:10px}
.phone-health-row small{color:var(--cms-ink);border-color:var(--cms-line);box-shadow:0 14px 30px #0a2b3426}
.login-view{background:var(--cms-paper)}
.login-card{border-color:var(--cms-line);box-shadow:0 18px 48px #103d4818}
.eyebrow{color:var(--cms-teal)}
.login-card h1,.sidebar-heading h1,.thread-heading h2,dialog h2{color:var(--cms-navy-dark)}
.login-card p,.dialog-body p{color:var(--cms-muted)}
.login-card input,.sidebar input,.composer textarea,.dialog-body input,.dialog-body textarea,
.handling-body select,.handling-body textarea,.tag-compose select,.tag-compose textarea,.tag-card textarea{
  border-color:#bdcecd;
  color:var(--cms-ink);
  background:#fff;
  border-radius:10px;
}
.login-card button,.sidebar-heading #newTextButton,.composer button,.dialog-body button,
.tag-card button,.tag-compose button,.handling-body button{
  background:var(--cms-teal);
  border-color:var(--cms-teal);
  border-radius:10px;
  color:#fff;
}
.login-card button:hover,.sidebar-heading #newTextButton:hover,.composer button:hover,
.dialog-body button:hover,.tag-card button:hover,.tag-compose button:hover,.handling-body button:hover{
  background:#096a70;
}
.workspace{background:var(--cms-paper);gap:14px;padding:14px}
.sidebar,.thread{background:#fff;border:1px solid var(--cms-line);border-radius:16px;overflow:hidden;box-shadow:0 5px 20px #103d480b}
.sidebar-heading{background:#fff}
.sidebar-heading button{background:#fff;border-color:var(--cms-line);color:var(--cms-navy);border-radius:10px}
.sidebar-heading button:hover{background:var(--cms-mint)}
.filters button{color:var(--cms-muted)}
.filters button:hover,.filters button.active{background:var(--cms-mint);color:var(--cms-navy)}
.inbox-status{background:#fff;border-color:var(--cms-line);color:var(--cms-muted)}
.conversation-list{background:#f8fafa}
.conversation-item{height:112px;background:#fff;border-color:var(--cms-line);color:var(--cms-ink);box-shadow:none}
.conversation-item:hover{background:#f3faf7;border-color:#a9cec4;box-shadow:0 3px 12px #103d4811}
.conversation-item.selected{background:var(--cms-mint);border-color:#8fc8b8;box-shadow:inset 3px 0 var(--cms-teal)}
.conversation-item .conversation-identity-detail,.conversation-item .conversation-facts,
.conversation-item .conversation-handler{color:var(--cms-muted)}
.conversation-item .conversation-state{background:#e8f5ed;color:#27644e}
.conversation-item .conversation-state.needs{background:#fff0dd;color:#8a4b1f}
.thread{background:#f7faf9}
.thread-heading{background:#fff;border-color:var(--cms-line);box-shadow:none}
.thread-heading p,.bubble small{color:var(--cms-muted)}
.thread-heading #backButton{color:var(--cms-teal)}
.incoming .bubble{background:#fff;border-color:var(--cms-line);box-shadow:0 2px 8px #103d480b}
.outgoing .bubble{background:var(--cms-mint);border-color:#b8dfd2;box-shadow:0 2px 8px #103d480b}
.bubble-direction,.outgoing .bubble-direction,.composer label[for="replyBody"]{color:var(--cms-navy)}
.composer{background:#fff;border-color:var(--cms-line);box-shadow:none}
.composer #replyBody{border-color:#97c7bb;background:#fff}
.composer strong{color:var(--cms-navy)}
.composer label,.composer span,.composer p{color:var(--cms-muted)}
.thread-tools{background:#fff;border-color:var(--cms-line)}
.handling-panel,.tag-panel{border-color:var(--cms-line);background:#fff}
.handling-panel summary,.handling-heading,.tag-panel h3,.handling-group h4{color:var(--cms-navy)}
.handling-group{border-color:var(--cms-line);background:#fbfcfc}
.handling-actions button{background:#315f67}
.handling-actions button:hover{background:var(--cms-navy)}
.tag-card{background:#fffaf0;border-color:#e6d8b8}
.tag-card.resolved{background:#f2faf5;border-color:#cde5d7}
.recipient-chip{background:var(--cms-mint);border-color:#b8dfd2}
.contact-results,.review-recipient-list,.dialog-body pre{border-color:var(--cms-line)}
.contact-results button{color:var(--cms-ink);border-color:var(--cms-line)}
.contact-results button:hover,.contact-results .open-conversation:hover{background:var(--cms-mint)}
.contact-results .open-conversation{background:#f2faf7;border-color:var(--cms-line);color:var(--cms-teal)}
.internal-note,.note-group{background:#fffaf0;border-color:#e2c985}
.read-only-note,.todo-item{background:#fff9e8;border-color:#e7d399}
.complete-conversation{background:#20805a;border-radius:10px}
.complete-conversation:hover{background:#176a49}
dialog{color:var(--cms-ink);border:1px solid var(--cms-line);border-radius:16px;box-shadow:0 24px 64px #0a2b3440}
dialog::backdrop{background:#0a2b34a3}
dialog header{border-color:var(--cms-line)}
dialog header button{color:var(--cms-navy)}
.todo-item{color:var(--cms-ink);border-radius:12px}
.todo-item:hover{background:#fff2cc}
@media(max-width:820px){
  .topbar{gap:8px;padding:0 12px;overflow-x:auto;overscroll-behavior-inline:contain;scrollbar-width:thin;white-space:nowrap}
  .topbar .brand,.topbar button,.topbar .phone-health{flex:none}
  .topbar-spacer{flex:0 0 4px}
  .workspace{padding:0;gap:0}
  .sidebar,.thread{height:calc(100dvh - 66px);border:0;border-radius:0;box-shadow:none}
  .thread{overflow-y:auto;overscroll-behavior:contain}
  .thread-heading,.composer{flex:0 0 auto}
  .thread-messages{flex:0 0 auto;min-height:230px;max-height:45vh;overflow-y:auto}
  .composer #replyBody{height:120px;max-height:30vh}
  .sidebar-heading{flex-wrap:wrap}
  .sidebar-heading>div:last-child{margin-left:auto}
}
.emoji-tools,.composer>.emoji-tools{display:flex;align-items:center;justify-content:flex-start;flex-wrap:wrap;gap:8px;margin:8px 0 2px}
.emoji-tools .emoji-toggle,.composer .emoji-tools .emoji-toggle,.dialog-body .emoji-tools .emoji-toggle{
  border:1px solid #a9cec4;border-radius:9px;background:#eef8f3;color:var(--cms-navy);
  padding:6px 10px;font-size:12px;font-weight:700;cursor:pointer;
}
.emoji-tools .emoji-toggle:hover,.composer .emoji-tools .emoji-toggle:hover,.dialog-body .emoji-tools .emoji-toggle:hover{background:var(--cms-mint)}
.emoji-tools .emoji-toggle:disabled{opacity:.5;cursor:not-allowed}
.emoji-choices{display:flex;align-items:center;flex-wrap:wrap;gap:4px}
.emoji-choices[hidden]{display:none}
.emoji-choices button,.composer .emoji-choices button,.dialog-body .emoji-choices button{
  min-width:34px;min-height:34px;margin:0;padding:4px;border:1px solid var(--cms-line);
  border-radius:8px;background:#fff;color:var(--cms-ink);font-size:20px;line-height:1;cursor:pointer;
}
.emoji-choices button:hover,.composer .emoji-choices button:hover,.dialog-body .emoji-choices button:hover{background:var(--cms-mint);border-color:#a9cec4}
.emoji-tools .emoji-hint{color:var(--cms-muted);font-size:11px}
.mms-photo { display:block; max-width:min(100%,420px); max-height:420px; width:auto; height:auto; object-fit:contain; margin:8px 0; border-radius:10px; }
.mms-photo[hidden] { display:none; }
.mms-photo-status { display:block; font-size:.85rem; margin:8px 0; }

.thread-heading{height:auto;min-height:77px;padding-top:12px;padding-bottom:12px}.thread-heading>div{min-width:0}.thread-heading #threadSwimmers{white-space:pre-line;overflow-wrap:anywhere;font-size:13px;font-weight:700;line-height:1.5;color:var(--cms-navy-dark);margin:4px 0}